Partnering to Deliver Extraordinary Care
For Providers
When your patients face a serious or life-limiting illness, you need a trusted partner who will provide exceptional care while keeping you informed every step of the way.
Partnering to Deliver Extraordinary Care
For more than 40 years, Hospice & Palliative Care of Iredell County has partnered with physicians, hospitals, and healthcare providers to improve quality of life for patients and families throughout our community. Our hospice and palliative care teams provide expert symptom management, emotional support, care coordination, and guidance that help patients receive the right care at the right time. A referral doesn't mean a patient is actively dying. Earlier referrals give patients and families more time to benefit from our support and build trust with our team.
As a local nonprofit organization, we are committed to providing compassionate, patient-centered care to every eligible patient, regardless of their ability to pay.
Why Providers Choose HPCIC
- Multi-year CAHPS Hospice Honors Elite recipient for exceptional patient and family satisfaction
- 5-Star Medicare family caregiver survey rating, reflecting the highest standards of quality care
- Local nonprofit hospice serving Iredell County and surrounding communities since 1984
- Two inpatient hospice houses offering 24/7 short-term expert hospice care in Statesville and Mooresville, for symptom management
- Dedicated hospice and palliative care teams focused on patient comfort and quality of life
- Comprehensive grief support for families before and after the death of a loved one
- Responsive communication and collaboration with referring providers
- Easy consultations with our team to determine whether hospice or palliative care is appropriate for a patient
Benefits for Your Patients
Hospice and palliative care provide an added layer of support for patients and families facing serious illness.
Benefits include:
- Expert pain and symptom management
- Improved quality of life and patient comfort
- Fewer unnecessary hospitalizations and emergency department visits
- Access to medical equipment, medications, and supplies
- Emotional, spiritual, and caregiver support
- Care provided wherever the patient calls home
- Ongoing grief support for families
- Assistance navigating complex healthcare decisions
- Caregiver education on medications, symptoms, safety concerns, and what to expect as the illness progresses, along with support during changes in condition
Benefits for Providers
Our team serves as an extension of your practice by:
- Providing 24/7 support for patients and families
- Managing after-hours calls and urgent symptom concerns
- Coordinating medications, equipment, and supplies
- Helping reduce avoidable hospitalizations and emergency department visits
- Assisting with goals-of-care and advance care planning conversations
- Providing timely updates regarding changes in patient condition
- Supporting patients and families through complex healthcare decisions
Together, we help ensure patients receive compassionate, coordinated care while reducing the burden on providers and caregivers.
Could Hospice Care Benefit Your Patient?
Hospice care is appropriate for patients with a life-limiting illness whose life expectancy is estimated to be six months or less if the illness follows its natural course.
Common Diagnoses:
- Cancer
- Heart Disease such as Congestive Heart Failure (CHF)
- Lung Disease, such as Chronic Obstructive Pulmonary Disease (COPD)
- Neurological Disorders, such as ALS, Alzheimer’s Disease & Parkinson’s Disease
- Liver Disease
- Kidney Disease
This list is not all-inclusive. Patients with other serious illnesses or multiple conditions that contribute to a decline and could benefit from a hospice evaluation with our team.
Signs That Hospice May Be Appropriate
In addition to a life-limiting illness, patients may benefit from hospice if they are experiencing:
- Increased assistance with activities of daily living
- Multiple falls
- Skin breakdown
- Frequent hospitalizations or emergency room visits
- Frequent medication changes
- Unintentional weight loss
- Altered mental status
- Progressive functional decline
- Additional diagnoses contributing to decline
Not sure if your patient is eligible? You do not have to be certain of patient qualifications before calling our clinical team. We can help determine whether hospice, palliative care, or even another resource can be an option for your patient.
Could Palliative Care Benefit Your Patient?
Palliative care is designed for patients living with a serious illness who could benefit from additional support, symptom management, and care coordination.
Patients May Benefit from Palliative Care If They:
- Have been diagnosed with a serious illness
- Are experiencing pain or other symptoms related to their condition
- Have frequent hospitalizations or emergency room visits
- Need assistance coordinating care among multiple providers
- Need help with advance care planning
- Are seeking to improve quality of life while continuing curative or aggressive treatments
Palliative care works alongside the patient's existing treatment plan and can be provided at any stage of a serious illness.
Need Help Determining Eligibility?
Not every patient clearly qualifies for hospice or palliative care. Our clinical team is available to discuss patient needs, answer eligibility questions, and help determine the most appropriate level of care.
Call us anytime at 704-873-4719 to speak with a member of our team.
How to Refer
Fill out our referral form and fax it to:
- HOSPICE referrals: 704-873-7844 (fax)
- PALLIATIVE referrals: 704-872-5802 (fax)
Call our main line anytime with questions or to make a referral: 704-873-4719
What Happens After You Refer?
Once you refer a patient, we review their medical history and eligibility information and reach out to the patient or family to discuss next steps. We guide them through the admission process, including eligibility review, goals-of-care conversations, and care coordination, as well as any other support they need.
Our team will keep you, the referring physician, informed of the patient's admission status and provide timely updates on any changes in the patient’s condition.